Services
Contract & Service Agreements
Summit Computer Systems has a number of different contracts and service level agreements to meet your needs. Most of our business partners find that preventative maintenance is an effective way to control the cost of keeping their technology infrastructure running efficiently.
Why have a maintenance program?
The initial cost of your technology components is a substantial investment, and should be augmented with a program of maintenance. A maintenance contract keeps your staff working efficiently and effectively toward the organizational goals that have been established.
With the advent of high speed internet access into virtually every business, the opportunity for system corruption and malicious programing getting into your network has increased. We can Keep your system and your network free of unwanted software. We can help you keep your drives organized and cleared of the working files created by your Operating System and software applications that cause slow downs. And we monitor your hardware, watching for instability to ward off future problems.
We work with you to establish the best program for your specific needs.
We work with your staff to insure that they have a stable environment to work in. Call us today and we will work with you to establish a level of service that will insure your systems are kept in good running order. Contact us for a free consultation. We are always ready and willing to partner with you and support your technology infrastructure.
iCarbon Internet Backup Solution
Your data backup headaches have just disappeared!
Reliability, Redundancy, Peace of Mind
Data security and the associated backup and restore functions can be a challenge to companies. Additional hardware, storage media, and personnel needed to perform specific back-up tasks are no longer needed. With the advent of high speed internet connections comes the ability to move important data off-site to a dedicated backup server. This is referred to as “File Transfer Protocol” (FTP) backup.
FTP backups take the responsibility from the end user and gives it to the technology company providing the service, leaving you to do what you do best—run your business.
“SUMMIT i-Carbon Internet Backup” is a complete solution for all your company’s back-up concerns. The software performs the data back-up, and creates a log which is monitored every day. If a data transfer was not successful, it is addressed to determine which files didn’t get processed and what caused those files to fail. If an online repair is not possible, an on-site support call is scheduled.
We’re local, we’re right here for you!
Because we are a local company we are able to personally deliver files on removable media, should a condition exist that results in a restoration failure. In addition, back-ups are copied to two separate servers in two different locations, assuring the safety of the customer’s data.
Call us today and let us show you how offsite, ftp backup can save you time, money and give you peace of mind!
FTP is a very secure method for moving data. However, some organizations may have requirements that do not allow for data to be in a public domain that results from that data traversing the Internet. Customers should check with their compliance officer for the possibility of coverage by HIPAA, FDIC or other governing authority.
Toshiba Authorized Service Provider
Whether you own a Satellite, Satellite Pro, Tecra, Portégé or Libretto mobile computing device, we can service it. We service mobile devices from all across the country, as well as from our area. We can fulfill the terms of any Toshiba warranty product you own, or supply any warranty product you may require.
When it comes time to upgrade your mobile workforce, we have the new Toshiba mobile computing device you need. Because of our GOLD LEVEL Preferred Partner Program status, we can help save you money too.
For service, convenient location, time and cost savings, call us today!
Custom Service Level Agreements (SLA) are available for the workforce where device downtime equates to workforce downtime. Contact us for more information.